Zoho Advanced Partner

Zoho Lens & Assist

Interactive Remote Support using Augmented Reality

Take a look at problems in equipment—ranging from plant machinery to servers—at any moment, right from your desk, by accessing a user’s smartphone camera at the remote location. 

Remote Support - Zoho Lens

Remote Support key features that help you to see the issue, collaborate, and get things done faster.

Live Camera Streaming

View the camera stream of your remote client’s smartphone or smart glass and instruct them right from your desk by viewing the live high-definition video.

Highlighting on 3D Objects

AR annotations allow you and your customer to add extra virtual information to the live camera stream. You can use other annotation tools to draw and write on the screen.

VoIP and text chat

Interact with your customer through VoIP aond text chat to prvide better remote assistance.

Snapshots

Capture a snapshot of the incoming camera stream to document specific events during the session, or to analyze an issue further.

Freeze image

Freeze the incoming camera stream to explore, analyze, and discuss technical details of a particular scenario in greater depth.

Session Recording

Record sessions initiated in your organization to look back on all your session proceedings, create comprehensive trails, and document all your sessions to create a knowledge base.

Instant Remote Support Software. Unattended Remote Access Software.

Zoho Assist is cloud-based remote support and remote access software that helps you support customers from a distance through web-based, on-demand remote support sessions. Set up unattended remote access and manage remote PCs, laptops, mobile devices, and servers effortlessly. A few seconds is all you need to establish secure connections to offer your customers remote support solutions.

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